I raised a fault last week about a noisy line, and using the BT Troubleshooter arranged an engineer who fixed the problem. The noisy line was causing a lot of drop outs, and my download and upload speeds were gradually dropping as a result. (This had seemingly triggered an automatic alert from BT who sent me an email, telling me my broadband was not working properly)
However, whilst the phone is now quieter, my broadband, after an initial day of steady connection has now dropped out multiple times and the speed is slower than it was before.
My question is, where do I go from here? I attempted to use the BT Troubleshooter again, but it shows the fault I arranged as "fixed" and I cannot use it again. It also shows a separate fault, based on the alert direct from BT. However, with the broadband issue still there, how do I take this forward?
To try and remedy the situation, I have looked over old posts on here - reset the router, gone back to the master socket - but I am running out of things I can try at my end.
Any help, gratefully received!
is your phone line totally quiet on quiet line test?
have you tried using the test socket with a filter to eliminate your master faceplate and internal wiring from causing problems
Hi @imjolly , thanks for getting back to me and I have just:
I have a Smart Hub 2, which I got last year (although stopped using it as I prefer to keep the 2.4 / 5 channels separate). I would try that again, if you think that might help?
Oh and the reconnection speeds:
Better max data rate and noise margin different, but I expect it will drop again...
so are you now connected to test socket with a filter and still get noise on landline - should be silent on quiet line test. if there still noise then you need to report phone fault again to 151
Thanks, I will give it a call