Hi there, Been a long time since I've needed to post here for some help, but ever since yesterday evening (or at least that's when I noticed it first) my fiber keeps dropping out randomly. Ive ran the BT troubleshooter, checked the line for noise and all the usual checks.
Most of my computer/console equipment is wired to the hub via Ethernet, so it is not a wireless issue as far as I am aware.
Upon checking logs in the router, I can see that it has dropped 5 times since 20.24 last night.
The messages that come up in logs when it disconnects briefly, are:
:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination) or ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
Its strange because normally the broadband is stable and rarely disconnects.
Router stats (Ive removed IP addresses and the serial number of the hub):
Fibre Broadband (VDSL)
Downstream sync speed:
Upstream sync speed:
0 Days, 0 Hours 51 Minutes
2 Days, 14 Hours 10 Minutes
BT Hub 6A
0 Days, 0 Hours 53 Minutes 15 Seconds
16.83 Mbps / 68.37 Mbps
Maximum data rate:
16838 / 69660
6.3 dB / 3.4 dB
24.8 dB / 32 dB
VPI / VCI:
Data sent / received:
5 MB Uploaded / 27 MB Downloaded
2.4 GHz wireless network name:
2.4 GHz wireless channel:
Smart (Channel 6)
5 GHz wireless network name:
5 GHz wireless channel:
Smart (Channel 36)
Edit at 17.43 15/09/2020 The broadband just dropped again.
If you have already checked for line noise by doing quiet line test then try a factory reset of the hub by pressing the recessed button on back and holding 20/30 secs until lights flash
remember to turn off smart setup when hub restarts
if still no improvement then phone 150 and get engineer visit
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