I have fibre to the cabinet but aluminium access cables so broadband speed has never been great. However whilst the download speed is near the upper limit, the upload speed has always been less than half of the upper limit. I have asked BT before and been told all is working ok. The speed tester also states everything is working as it should but the figures do not seen correct to me. Any ideas?
Results from BT Speed Test:
Basic Performance Test -
Time Stamp Latency Download Upload
Wednesday 7 October 2020 | 17:21:25 20 Ms 24.32 Mbps 4.48 Mbps
Advanced Performance Test -
Download speed achieved during the test was 24.32 Mbps
For your connection, the acceptable range of speeds is 18.19-25.99 Mbps
Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM)
For your connection, the maximum achievable download speed is 25.99 Mbps
IP Profile for your line is 25.99 Mbps
Upload speed achieved during the test was 4.48 Mbps
For your connection, the maximum achievable upload speed is 10 Mbps
IP Profile for your line is 10 Mbps
Summary Advanced Performance Test -
We were unable to identify any performance problem with your service at this time.It is possible that any
problems you have experienced may have been caused by traffic congestion or by a server responding
slowly. Please visit the Speed Test Guidance if you are unable to understand the test results.
Solved! Go to Solution.
The up profile and speed are standard and same for all customers on fibre 1 just as it is set at 20mb for fibre 2
can you post stats from your hub/router. If sh2 then advanced settings then technical log information
Is this the info you requested?
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
6 Days, 3 Hours 19 Minutes 10 Seconds
4.80 Mbps / 26.85 Mbps
4664 / 29593
5.9 dB / 4.6 dB
25.9 dB / 44 dB
7 GB Uploaded / 25 GB Downloaded
Smart (Channel 11)
Smart (Channel 36)
From your stats you are a long way from the street cabinet but your connection speed up/down looks ok and round about the max attainable
Many thanks for the reply. Not sure we are actually that far from the street cabinet but we are served by crappy aluminium cables. Will have to wait for a future solution as we are at the end of a cul-de-sac, no ducts laid by the original developers & cable just buried in the ground so no easy upgrade option.