cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Voyager
Aspiring Contributor
1,211 Views
Message 1 of 16

Broadband v Landline line

Go to solution

I have BT Homehub 2 and BT BT8500 Advanced Call Blocker telephone.   Receiving or making a telephone call causes my Homehub to reset itself each time.  Has anyone ant idea why this is and can I prevent this happening ?

Rregards and thanks

 

Alan

0 Ratings
Reply
15 REPLIES 15
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,206 Views
Message 2 of 16

Re: Broadband v Landline line

Go to solution

I assume its ADSL broadband that you are using?

Voyager
Aspiring Contributor
1,204 Views
Message 3 of 16

Re: Broadband v Landline line

Go to solution
I think ADSL fibre
0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,202 Views
Message 4 of 16

Re: Broadband v Landline line

Go to solution

@Voyager wrote:
I think ADSL fibre

No such thing,

Is it just a home hub 2 which is connected directly into your phone socket, without a white Openreach modem?

Your other posts indicate ADSL.

Voyager
Aspiring Contributor
1,194 Views
Message 5 of 16

Re: Broadband v Landline line

Go to solution
Just a home hub 2 connected directly into the phone socket.
0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,174 Views
Message 6 of 16

Re: Broadband v Landline line

Go to solution

The usual cause of this problem is a high resistance connection or noise on the phone line.

There is another issue with the old home hub 2, as it has obsolete internal phone circuitry which used to be needed for the obsolete hub phones.

This can develop a fault which causes the same symptons as you describe. I am surprised that there are still people using the home hub 2.

The first thing to do is to eliminate any possibe  problems with your internal wiring.

You need to check at the test socket first.

adsl_test.jpg

Connect things up as shown above, and see if you still get the disconnections when the phone rings.

 

Voyager
Aspiring Contributor
1,167 Views
Message 7 of 16

Re: Broadband v Landline line

Go to solution

My hub is the Smart Hub 2, which is the latest wi fi in all rooms hub.  Does this make a difference to information in your reply ?

 

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,161 Views
Message 8 of 16

Re: Broadband v Landline line

Go to solution

@Voyager wrote:

My hub is the Smart Hub 2, which is the latest wi fi in all rooms hub.  Does this make a difference to information in your reply ?

 


You originally said the home hub 2, which I assumed you still had from your posts a few years ago.

https://community.bt.com/t5/Home-setup-Wi-Fi-network/BT-Hub-Phone-2-1/m-p/550755#M25146

The smart hub 2 is totally different so I assume you must now be on superfast broadband and not ADSL, is that correct?

 

Voyager
Aspiring Contributor
1,146 Views
Message 9 of 16

Re: Broadband v Landline line

Go to solution
After checking I find that I am on Superfast Broadband, sorry for the confusion.
0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,141 Views
Message 10 of 16

Re: Broadband v Landline line

Go to solution

@Voyager wrote:
After checking I find that I am on Superfast Broadband, sorry for the confusion.

This thread is now in the correct place.

The process for checking the line using the test socket, is still the same.