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JimboAlfie
Aspiring Expert
326 Views
Message 1 of 7

Broadband

The speed to my hub has always been fine until last weekend it was fine to my hub but very low from hub to devices. BT say the problem in in the house. Nothing has changed in my house. 2days later all was ok then last Thursday afternoon it dropped again then a few hour later it was fine. Again. Till yesterday Saturday afternoon it has dropped again. Can’t get any help from phoning BT. I’m a plus customer doing a speed check comes up unable to do technical error BT.
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6 REPLIES 6
Distinguished Guru
302 Views
Message 2 of 7

Re: Broadband

How are you connected to your hub wired or wireless?
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JimboAlfie
Aspiring Expert
278 Views
Message 3 of 7

Re: Broadband

Connected to wireless
Thanks
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JimboAlfie
Aspiring Expert
262 Views
Message 4 of 7

Re: Broadband

Hi
I’m BT Smart customer shoul I register another complaint.
Thanks
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Moderator
Moderator
260 Views
Message 5 of 7

Re: Broadband

@JimboAlfie can you post your router stats and run a speed test?

Community ModeratorNeilO
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JimboAlfie
Aspiring Expert
244 Views
Message 6 of 7

Re: Broadband

I will have a go and do what you adviced but may have to wait till my son comes over I’m not very good at these things.
Many thanks
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JimboAlfie
Aspiring Expert
203 Views
Message 7 of 7

Re: Broadband

Hi
BT have checked my line someone from India yet I signed up to BT Plus.
I’m told my speed to my hub is good and they have checked my line they say the problem is because I’m using my iPad and iPhone .
Nothing has changed in my house but BT say they can’t do anything. Not happy with BT, still waiting for my son to do tests to send to you.

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