Hi, I’ve had some electrical work carried out in my house over the last few days, they have been turning the electric on and off many times but now my internet speed has dropped from 62meg to 10. How long does it take to reset or do but have to reset my line? There is no problem with the actual phone line.
Welcome to this user forum.
It should eventually recover, provided you do not disconnect or restart the home hub. It may take a couple of weeks.
as @Keith_Beddoe says just maintaina stable connection and connection should recover but I think nearer couple of months rather than weeks to get speed fully back
That's some very harsh banding. It's always a good idea to turn off the Hub whilst any electrical work like that is carried out. It may be better to try and get a DLM reset, but that could be difficult.
Provided you keep a stable connection you should see your speed rising again (allbeit slowly) within 2 weeks.
I would suggest you post your hub connection stats sometime today so and again in 2 weeks for comparison if need be.
HH6 Advanced settings/technical log.
As @imjolly says it could be month before full speed is returned but in situations like yours it is normally quicker.
Come back in 2 weeks if you haven't seen an improvement.