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Message 1 of 2

Broadband

My BT Broadband keeps cutting out & reconnecting after a few minutes.

Most annoying !

If I give up on the PC & go to watch TV, the same problem is present !

Is everyone suffering from this ?

 

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Message 2 of 2

Re: Broadband

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

is it the wifi that is dropping or the internet connection and the hub lights change colour?

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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