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Message 1 of 13

Bt Fibre / Openreach Issue

Has anyone ever experienced an issue such as this.

 

We moved into a new build property 2.5 years ago and only standard adsl was available.  This week fibre has been enabled but it wont let me order as it says the length of the line is too long to get Superfast speeds.  This doesnt make sense to me  because as you can see below im actually closer to the cabinet than other houses that can get it. This is affecting my row of houses in particular and what worries me is we were the first houses built on this side of the development yet we cant order it.  Could this be a switch that hasnt been enabled by the engineer in the cabinet or is there a reasonable reason for this as doesnt make any sense to me?


Thanks

 

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Message 2 of 13

Re: Bt Fibre / Openreach Issue

The cable would not run direct from the cabinet, so you may actually be near the end of that cable run.

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

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Message 3 of 13

Re: Bt Fibre / Openreach Issue

 

I get what your saying but them houses were not built when the cable was run - it would have been fields so i would have presumed they would have run the cables in the ground on the road.  At least im hoping so.

 

This was the results of that website

 

 

 

Capture1.JPG

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Message 4 of 13

Re: Bt Fibre / Openreach Issue

What cabinet number and exchange name was it showing and did you use your phone number, and not just the address and postcode?

 

 

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Message 5 of 13

Re: Bt Fibre / Openreach Issue

It was cabinet number 45 and exchange name CHESTER CENTRAL

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Message 6 of 13

Re: Bt Fibre / Openreach Issue


@sternjohn662200 wrote:

It was cabinet number 45 and exchange name CHESTER CENTRAL


Someone on this forum may be able to give you some information on that cabinet.

 

Found the lookup site.

https://www.telecom-tariffs.co.uk/codelook.htm?xid=994970&cabinets=11105

 

Cabinet P45   FTTC being Connected, live due by February 2018   Phase 18a       Huawei   CH3 6GJ
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Message 7 of 13

Re: Bt Fibre / Openreach Issue

Its fibre enabled but for some reason just not for me. 😞Capture2.JPG

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Message 8 of 13

Re: Bt Fibre / Openreach Issue

How does that postcode on that link I gave, relate to where you are, and the other people are?

 

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Message 9 of 13

Re: Bt Fibre / Openreach Issue

Were both the same postcode.  Its just im number 3 on the street and they are number 25.

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Message 10 of 13

Re: Bt Fibre / Openreach Issue


@sternjohn662200 wrote:

Were both the same postcode.  Its just im number 3 on the street and they are number 25.


And are you both on the same cabinet?

 

If you know their phone number, then try it in the broadband checker to see if its the same cabinet.

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