Hi, I've had Bt Internet since 2pm friday 21/11/14.
ever since it was connected it has just connected me to the internet then disconected every 30secs-1 min.
my desktop is wired in and have also tried wireless i have my laptop wireless that is also doing the same.
just to confirm the router stays on and doesnt change colour but the actual internet connection drops.
Wireless speed is 45-50 mbs
wired is 70-80mbs so pretty normal there anyone have any ideas or is it just a fault?
PS. i am aware of a 'settling down' period but this is just flat out useless
Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254
Lines 1-13 will be enough
for example me reloading this page alot of the time it wont work due to 'no internet connection'
on a video it keeps stopping on my task bar the 'wired' connection will keep disappearing
if i log onto a game it keeps d/c
I suggest you try a factory reset of the hub