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Kian
Beginner
398 Views
Message 1 of 5

Bt Infinity 2 Slow Upload Speeds

Hi

I've been getting poor upload speeds for BT Ininty 2.

My upload speed is in the region of 8 Mbps

I have done a test on http://www.speedtest.btwholesale.com and my results are (see picture below)

Followed by a Diagnostic Test (see picture below)

as you can see the test result and diagnostic test says upload speed 20.18 Mbps and 20.48 Mbps

Why am I only getting around 8 Mbps upload speed? when the tests say 20.28 Mbps and 20.48 Mbps surely there has to be something wrong with my connection somewhere.

The below is from an independent speed test done when nothing is downloaidng or uploading and only one site open which is the speed test and as you can see the upload result is very low.

 

 

Thanks in advance

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4 REPLIES 4
Distinguished Guru
Distinguished Guru
373 Views
Message 2 of 5

Re: Bt Infinity 2 Slow Upload Speeds

The BT Wholesale has been giving erroneous results for a while. Could I ask which browser and version you are using?

Can you post the connection stats from the hub.

HH6 Advanced settings/technical log.

HH5 Troubleshooting/helpdesk.

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Highlighted
ney
Expert
367 Views
Message 3 of 5

Re: Bt Infinity 2 Slow Upload Speeds

I stopped using the BT Wholesale site to test my speeds as I feel is not been fully working right for a good few weeks now. Even the Think Broadband site that used to be good has been giving mixed results in the last short while. Im also on BT Infinity 2 thats now called Superfast Fibre 2.

The other speed test site that you have shown is the one I now tend to use 90% of the time.

 

Darren

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Kian
Beginner
334 Views
Message 4 of 5

Re: Bt Infinity 2 Slow Upload Speeds

The browser I am using is:
 
Chrome - Version 71.0.3546.0 (Official Build) canary (64-bit) (This is the latest version)
 
Below is the Connection Stats: (as you can see that says 13.32 Mbps upload)
 
Product name:

BT Hub 6A

Serial number:

+084319+NQ71387145

Firmware version:

SG4B1000B540

Firmware updated:

16-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

9 Days, 1 Hours 10 Minutes 17 Seconds

Data rate:

13.32 Mbps / 70.60 Mbps

Maximum data rate:

13207 / 70926

Noise margin:

5.8 dB / 2.9 dB

Line attenuation:

20.1 dB

Signal attenuation:
(Nothing written here)
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Kian
Beginner
263 Views
Message 5 of 5

Re: Bt Infinity 2 Slow Upload Speeds

I switched the router off and back on again and my upload speed seems to have sorted itself out and has gone up:
 
(See Below)
 
Product name:

BT Hub 6A

Serial number:

+084319+NQ71387145

Firmware version:

SG4B1000B540

Firmware updated:

16-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 1 Hours 31 Minutes 42 Seconds

Data rate:

14.35 Mbps / 69.78 Mbps

Maximum data rate:

14354 / 70772

Noise margin:

6.2 dB / 3.1 dB

Line attenuation:

20.2 dB

Signal attenuation:
(Nothing written here)
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