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Message 1 of 3

Bt Infinity 2 available, but on the checkout screen it says it isn`t?

Hi Guys,

I am wondering if anyone could help? I want to get BT Infinity 2 to my flat I am moving in. BT Says Infinity 2 is available, but when I try finishing the checkout it changes to 10mbps package and it says this is the best I can get.

Now they said it is something to do with the cabinet and I contected openreach who came back saying there is nothing wrong with it, and there is room for me, but BT says there isn`t room in there.

This is getting very confusing. Can anyone from BT help with this?

Thanks a lot,

The postcode is RH1 1LL. Openreach advised this may be a BT mapping error 

Kind Regards,

Chuck

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Bt Infinity 2 available, but on the checkout screen it says it isn`t?

Welcome to this user forum.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

If you do not have a phone number yet, then use the address and postcode checker. Without a phone number, then the results may not be accurate.

Its possible the cabinet is full, but the checker may give some info.

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Message 3 of 3

Re: Bt Infinity 2 available, but on the checkout screen it says it isn`t?

Hi Keith, I have done that, put the door number as well it says it is available to order fibre 2, but then it says it is only available on the last screen (at the checkout) up to 12mbps. 

Something is off

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