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sam2
Contributor
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Message 1 of 5

Bt Infinity

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Hi i had infinity up to 52mbps installed last wednesday  was getting 52 mbps down then it dropped to 45mbps im getting 53meg maximum data rate with about 6.2db noise sometimes dropping to 5.8 down/up my sync speed stays the same but the maximum data rate goes all the way to 57 mbps sometimes am i maxed out or can it be sorted ? also the last 3 days my smart hub restarts at 5pm then at about 8 and 10 pm what do you think this is as its everyday ? cheersScreen Shot 2017-02-07 at 00.06.55.pngScreen Shot 2017-02-07 at 00.06.55.png

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4 REPLIES 4
adly
Aspiring Expert
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Message 2 of 5

Re: Bt Infinity

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The Smart Hub has as number of issues so it's difficult to pin point. Have you tried any of the earlier BT Hubs or a third-party router?
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sam2
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Message 3 of 5

Re: Bt Infinity

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no i only have a hub 3 and 4 but no modem so cant use them on fibre

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Guru
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Message 4 of 5

Re: Bt Infinity

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Perfectly good fibre VDSL connection ... SNR fluctuates slightly all normal. Leave it connected, don't reset it, just let it harden and settle down.
sam2
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Message 5 of 5

Re: Bt Infinity

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miles better now cheersScreen Shot 2017-02-08 at 16.39.05.png

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