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Greggwright
Beginner
583 Views
Message 1 of 13

Bt broadband dropping, anyone experiencing same

For a few days now my internet has dropping on and off, anyone experiencing the same or is it just me and need to get to bt. 

Many thanks 

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12 REPLIES 12
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Bt broadband dropping, anyone experiencing same

@Greggwright 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Shimmy
Aspiring Contributor
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Message 3 of 13

Re: Bt broadband dropping, anyone experiencing same

Hi

I have had this problem for a while, every few days I have to do a reset by switching the Modem, a Halo Moden, off and restarting it. It’s very frustrating. My speed at best is around 5mps so not good at all. 

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imjolly
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Message 4 of 13

Re: Bt broadband dropping, anyone experiencing same

@Shimmy 

what is a Halo modem?



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Shimmy
Aspiring Contributor
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Message 5 of 13

ARe: Bt broadband dropping, anyone experiencing same

I think that’s how they describe the latest Modem, apologies if I am wrong. I renewed a few months ago and they gave me this. I have a Computer in a bedroom and historically I have a poor Broadband there, the new Modem is quite consistent but keeps having to be reset.

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imjolly
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Message 6 of 13

Re: ARe: Bt broadband dropping, anyone experiencing same

so it is just the SH2 and halo is an addon to the normal package

if your hub is dropping connection have you checked for line noise on the landline?

you should try and avoid resetting the hub unless absolutely necessary as it can be seen by DLM as an unstable line resulting in increase noise margin and lower connection speed



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Dogsandus2
Beginner
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Message 7 of 13

Re: Bt broadband dropping, anyone experiencing same

We have had very slow broadband for months now. Just did sound check, no noise. Every time I phone BT the broadband slows down even more. Looking at 4 g as an option now.

Dogsandus2
Beginner
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Message 8 of 13

Re: Bt broadband dropping, anyone experiencing same

No noise, is that a good sign.
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Shimmy
Aspiring Contributor
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Message 9 of 13

Re: Bt broadband dropping, anyone experiencing same

I live in a Town where one of the Openreach cabinets need upgrading, they won’t do it. If they did we could get Fibre.

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Shimmy
Aspiring Contributor
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Message 10 of 13

Re: ARe: Bt broadband dropping, anyone experiencing same

Not sure of the model but it’s how BT described it, fairly sure Halo needs fibre

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