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Jm_1
Beginner
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Message 1 of 3

Bt fiber

When i first got bt fiber in febuary it was fine i had 15mbps and 11 ms it was great and that was the best interet we get in our area, but after a few months it got worse and worse and it keeps going that way the download speed is now 7mbps when it used to be 15mbps and now online gaming is bad as i keep getting a loss of 70 percent and the ms keeps flying up to 2000ms our ms is so bad  loading websites everything, when we spoke to bt they jsut sent us a new hub what has done nothing is there anyway our interent can go back to how it used to be?

a link to my internet speed test

http://www.speedtest.net/result/7735524466

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Distinguished Guru
Distinguished Guru
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Message 2 of 3

Re: bt fiber has dropped so much

Can you post the connection stats from the hub.

HH6 Advanced settings/technical log.

HH5 Troubleshooting/helpdesk.

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Moderator
Moderator
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Message 3 of 3

Re: Bt fiber

Hi @Jm_1

Welcome and thanks for your post!

Please post the stats that @pippincp is asking for and we'll take it from there.

Cheers,

Robbie

Community ModeratorRobbieMac
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