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imjolly
Distinguished Sage
Distinguished Sage
618 Views
Message 11 of 35

Re: Bt fibre low speeds is it fault?.

sorry but you have never said if you tried quiet line test and if so was there any line noise which could account for all your connection problems



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L3
Aspiring Expert
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Message 12 of 35

Re: Bt fibre low speeds is it fault?.

Can't hear any loud crackles.

Is this normal for dlm or have i got issue here somewhere. 

The current rate is at 32 was banded at 34998.  Does that max rate fluctuate that much from high as 46-47 to low as 22 and snr from 1.8 to 12. 

Csromrrent Rate (Kbps)Max Rate (Kbps)SNR Margin (dB)Line Attenuation (dB)Errors (Pkts)

691632397
680122623
51.8
33.722.5
103721315
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imjolly
Distinguished Sage
Distinguished Sage
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Message 13 of 35

Re: Bt fibre low speeds is it fault?.

so quiet line test was silent  does not have to be load crackle  could be a hiss, static

there is certainly something wrong with your connection and looks like need engineer visit



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L3
Aspiring Expert
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Message 14 of 35

Re: Bt fibre low speeds is it fault?.

Last year when I had engineer out his device picked up on spike 60m from property roughly that is between house and the pole and he fiddled about with box by window and said hr fault. 

On listening on line again no crackles but a faint soft like static noise like u get to close speaker. 

Last night when logged into router max rate went to 35 and today is 21.

Basic Status

 

Device Information

Firmware Version:0.6.0 1.13 v0021.0 Build 160125 Rel.52064n

Hardware Version:TD-W9980 v1 00000001

System Up Time:3 day(s) 12:56:48

 

DSL

Line Status:Connected

DSL Modulation Type:VDSL2

Annex Type:Annex A/B/L/M

 

  Upstream DownstreamCurrent Rate (Kbps)Max Rate (Kbps)SNR Margin (dB)Line Attenuation (dB)Errors (Pkts)
691632397
682321826
51.4
33.722.5
103721327
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pippincp
Sage
558 Views
Message 15 of 35

Re: Bt fibre low speeds is it fault?.

So the quiet line test is not quiet. You have noise on your line. Report a noisey line, do not mention broadband.

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L3
Aspiring Expert
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Message 16 of 35

Re: Bt fibre low speeds is it fault?.

Are these line suppose to be dead quiet or should u hear slight faint noise. 

I've been in this house 40yrs and it's same line since we been here. The BT engineer before in August picked up data spike 60m away. 

What's best Best number for faults. 

Cheers guys

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imjolly
Distinguished Sage
Distinguished Sage
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Message 17 of 35

Re: Bt fibre low speeds is it fault?.

The line should be silent no noise at all apart from announcement

phone 151 and report phone fault



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L3
Aspiring Expert
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Message 18 of 35

Re: Bt fibre low speeds is it fault?.

Hello guys update

Just had call to BT 150.  He's saying it's pick up something and it's been up and down over last 2 weeks. 

Offered to send me Smart hub 2 free of charge, I did ask what's the catch.  Any they any good.?.

He also said I booked you a bt home tech engineer but it's a 2 week wait.

What's your guys thoughts please

Thanks

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imjolly
Distinguished Sage
Distinguished Sage
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Message 19 of 35

Re: Bt fibre low speeds is it fault?.

I don't think a SH2 will help your problem but if free I suppose handy to have

you need engineer visit to fix the line noise



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pippincp
Sage
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Message 20 of 35

Re: Bt fibre low speeds is it fault?.

A home tech engineer will not be an Openreach one which is what you need. It will be a Qube engineer who will only check your connections and then pass it on to Openreach.

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