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Jackie4
Beginner
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Message 1 of 5

Bt home hub 4 to bt smart hub upgrade charge

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Hi everyone

I currently have a bt home hub 4 with fibre broadband and i have read that i can upgrade to a bt smart hub for free.

First of all do i have to pay anything for the bt smart hub

and is there a delivery charge for this?

 

Thank you

Jackie

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imjolly
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Message 2 of 5

Re: Bt home hub 4 to bt smart hub upgrade charge

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from memory the delivery charge is £9.99

are you wanting to upgrade for a particular reason  - obviously it just the hub whereas you currently use the hub and modem  are you having problems with setup.  many would say including me - if it ain't broke don't fix it



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Jackie4
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Message 3 of 5

Re: Bt home hub 4 to bt smart hub upgrade charge

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Its that when we bought the package we were given a home hub 4 which is now outdated in hardware terms. But when you buy the exact same package now they are giving you the newer smart hub. we have also had a problem with the hub before with slow speeds.

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imjolly
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Message 4 of 5

Re: Bt home hub 4 to bt smart hub upgrade charge

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it is up to you but I doubt the change to the hh6/sh2 will give you any faster speed than the hh4 and the modem

if you have problems is there any line noise   dial 17070 option 2  should be silent and best with corded phone - any noise is a problem for broadband



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Jackie4
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Message 5 of 5

Re: Bt home hub 4 to bt smart hub upgrade charge

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Okay thank you i will look into it

 

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