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Message 1 of 4

Bt infinity 2 slow speeds and poor connection

I have had Bt infinity 2 for just over a year. My speeds are so slow I am unable to download emails and my Sky on demand doesn't work most of the time. Giving up phoning Bt as I only have an iPad and unable to carry out a speedtest and never able to help. Can anyone help?
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Message 2 of 4

Re: Bt infinity 2 slow speeds and poor connection

Do you have a Homehub 5?

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Message 3 of 4

Re: Bt infinity 2 slow speeds and poor connection

Yes Home hub 5.
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Message 4 of 4

Re: Bt infinity 2 slow speeds and poor connection

Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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