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Vwsplitty1980
Contributor
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Message 1 of 3

Bt infinity 52mb free speed upgrade question

Hi recently back to bt after being on ee for 18 months.
I took the 52mb infinity offer on 28th August with a activation date of 20th October.
It would seem that I fall in to the area of getting a free speed upgrade as I placed my order before the 28th September.

http://bt.custhelp.com/app/answers/detail/a_id/56165/~/questions-about-the-bt-infinity-1-speed-upgra...

With that said does anyone know if I should of directly been out on to the 76mb package or it is something I will have to call bt and argue my point so to speak.

🙏 thanks
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Bt infinity 52mb free speed upgrade question

If your line can support above 55Mbps you will get the upgrade to what ever speed your line can support up to 78Mbps. You do not need to do anything to get it.

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XRaySpeX
Recognised Expert
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Message 3 of 3

Re: Bt infinity 52mb free speed upgrade question

Please post your full Router Stats. For a Home Hub see on here: Broadband Top Tips .

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