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Jamesasd
Beginner
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Message 1 of 10

Bt infinity

My internet restarts 1-2 times a day I've had infinity for around 4 months what can I do? It gets so annoying internet shouldn't be restarting whenever it likes everyday
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9 REPLIES 9
Sage
Sage
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Message 2 of 10

Re: Bt infinity

Check your phoneline for noise, if you hear any crackling, gissing etc. report it as a line fault without mentioning broadband.

 

Quiet line test dial 17070 option 2.

 

Enter the HH5's webpage (details on card at back of HH5) and copy and paste lines 1-12 from troubleshooting helpdesk.

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Jamesasd
Beginner
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Message 3 of 10

Re: Bt infinity

1. Product name: BT Home Hub
2. Serial number: +068543+NQ51129106
3. Firmware version: Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 10/07/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 05:27:03
6. Data rate: 9995 / 39993
7. Maximum data rate: 23501 / 61126
8. Noise margin: 15.6 / 11.8
9. Line attenuation: 16.4 / 15.5
10. Signal attenuation: 16.3 / 15.5
11. Data sent/received: 260.4 MB / 3.8 GB
12. Broadband username:
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Jamesasd
Beginner
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Message 4 of 10

Re: Bt infinity

Bump
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Guru
Guru
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Message 5 of 10

Re: Bt infinity

How was the quiet line test? as any noise, crackling, poor line can cause issues.

 

Do you have a Service Specific Faceplate (SSFP) master socket, or using microfilters?


jac_95 | BT.com Help Site | BT Service Status
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Jamesasd
Beginner
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Message 6 of 10

Re: Bt infinity

I'm using micro filters, with a bt socket and the quiet line test was silent so I don't know what the problem is the internet resets get very annoying with my old connection the internet never resetted
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Distinguished Sage
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Message 7 of 10

Re: Bt infinity

can you connect to the test socket with a new filter and see if that helps
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Jamesasd
Beginner
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Message 8 of 10

Re: Bt infinity

what is the test socket? sorry

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Distinguished Sage
Distinguished Sage
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Message 9 of 10

Re: Bt infinity


@Jamesasd wrote:

what is the test socket? sorry


infinity_test.jpg

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Jamesasd
Beginner
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Message 10 of 10

Re: Bt infinity

alright i will try that tommorow and ill get back to you, currently not at home thankyou for the advice

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