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thomasmulhall
Contributor
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Message 1 of 6

Bt smart hub is restarting every 30mins to 1 hour

Hi, this problem started 5 or 6 weeks ago, we contacted bt 4 weeks ago who said to do a factory reset, which we did and didn’t help fix the problem. Then we contacted bt again who said they couldn’t find a line fault from the online tests they did. The bt smart hub is restarting every 30mins to 1 hour. 

Im not sure how we can fix this?

 

 

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Sage
Sage
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Message 2 of 6

Re: Bt smart hub is restarting every 30mins to 1 hour

Connect to the test socket with a filter and see if this stabalises it. Also run a quiet line test with a corded phone on 17070 option 2.

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Moderator
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Message 3 of 6

Re: Bt smart hub is restarting every 30mins to 1 hour

@thomasmulhall please can you also post your router stats?

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thomasmulhall
Contributor
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Message 4 of 6

Re: Bt smart hub is restarting every 30mins to 1 hour

Hi, the router stats is:

 

Product name:Smart Hub
Serial number:+088047+1705003708
Firmware version:v0.09.06.05093-BT
Firmware updated:Mon Jul 9 10:38:32 2018
Board version:01
DSL uptime:0 days,00 Hours52 Mins27 Secs
Data rate:16.601 Mbps / 27.4 Mbps
Maximum data rate:16.633 Mbps / 70.660 Mbps
Noise margin:6.1 / 15.8
Line attenuation:17.9 / 16.6
Signal attenuation:17.8 / 16.6
Data sent / received:464.1 MB / 2.1 GB
Broadband username:bthomehub@btbroadband.com
BT Wi-fi:Activated
2.4 GHz wireless network name:BTHub6-6KFN
2.4 GHz wireless channel:Automatic (Smart Wireless)
5 GHz wireless network name:BTHub6-6KFN-5
5 GHz wireless channel:Automatic (Smart Wireless)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:Default
MAC address:E0:51:63:3B:4A:1C
Software variant:-
Boot loader:0.1.6-BT (Fri Sep 9 10:05:09 2016
 
 
Also when i ran the quiet line test it sounded normal.
 
I haven't tryed the test socket yet.
 
Data rate: was at over 60mbs when the problem first started and since then has been declining.
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Moderator
Moderator
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Message 5 of 6

Re: Bt smart hub is restarting every 30mins to 1 hour

@thomasmulhall try the test socket to see if it stabilises and prevents the drops. The speed has been reduced by DLM to try and prevent the drops from happening. Post back and let us know how you get on in the test socket?

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Moderator
Moderator
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Message 6 of 6

Re: Bt smart hub is restarting every 30mins to 1 hour

@thomasmulhall try the test socket to see if it stabilises and prevents the drops. The speed has been reduced by DLM to try and prevent the drops from happening. Post back and let us know how you get on in the test socket?

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