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Jocky1976
Beginner
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Message 1 of 2

Bt smart hub problem.

Hi everyone.i need help!!! Since last year I have had constant problems with the bt smart hub.i am now on my 4th one.The same thing happens every single time.they work fine for between 1-2 months then turn solid orange.I cannot factory reset as it doesn't respond.BT keep saying my line is fine,and funnily enough when I plug my old home hub 5 in,it works perfectly!! How the hell can that be?! I'm baffled.currently waiting on another hub being delivered but I know the same problem will arise eventually.
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Moderator
Moderator
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Message 2 of 2

Re: Bt smart hub problem.

@Jocky1976 That's not good at all, please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll raise this with the Hub team. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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