cancel
Showing results for 
Search instead for 
Did you mean: 
TheSeasider
Aspiring Contributor
297 Views
Message 1 of 13

Bt superfast Fibre 2

Go to solution

Some of you will havee seen my post on "Complete Wifi" thread ... whilst I was "Surfing about" I happened on a "Speed Thread" ... 

About 18 Months ago I signed up fer BtPlus Superfast Fibre 2 .. (Expected Downloads of 67 Mbps) ...  As I had read the other thread I thought ... "Hell its Sunday afternoon its Raining I'll test my Speed ..." .. 

I got 42.67 Mbps ... Woefully short of what I was expecting & PROMISED ... I rang BT ..

I'm Told (& I Quote here)  "My Line will NOT get over 39Mbps NO WAY NOT A SNOWBALLS CHANCE IN HELL" .. I find this "Curious"  (As I said I'm currently getting 42 Mbps anyway !!!) .... The Young Lady I spoke to said .. "Well you should have read the small print"  Well SHOULD I INDEED !!!

Que Steam coming out of my ears  !!! .... I pay the High £40's for a speed I CANNOT POSSIBLY GET & WORST OF ALL they KNEW I COULDNT GET IT WHEN THEY SOLD IT ME 18 MONTHS AGO ... 

I May as well go back down to Superfast Fibre Essential (£20 Quid a month) & in the high 30's Mbps / Low 40's Mbps ..

 This is Out & Out DAYLIGHT ROBBERY!!!.... (In MY World I'm a Brit Gas Eng its like me installing a Boiler thats far too small to Heat the property) ... ... 

I will be taking this further Tomorrow (when "Senior" people are back at their respective Desks ... 

 

WATCH THIS SPACE !!! 

0 Ratings
12 REPLIES 12
Distinguished Guru
Distinguished Guru
284 Views
Message 2 of 13

Re: Bt superfast Fibre 2

Go to solution

Enter your phone number HERE and post the result. Remover number before posting.

Could you post the connection stats from the hub.

HH6 Advanced settings/technical log.

HH5 Troubleshooting/helpdesk.

Are you sure the 67Mb wasn't the average speed for the country?

0 Ratings
TheSeasider
Aspiring Contributor
273 Views
Message 3 of 13

Re: Bt superfast Fibre 2

Go to solution

I Have the "New" Complete Wifi Hub 2 .... 

This is a list of your BT Smart Hub settings and current statistics.

Product code:Smart Hub 2
Serial number:+091298+1848013120
Firmware version:v0.12.02.11078-BT
Firmware updated:Sat Mar 9 11:23:07 2019
Board version:R01
GUI version:1.53a 29_08_2018
DSL uptime:0 days,15 Hours35 Mins03 Secs
Data rate:13.81 Mbps / 49 Mbps
Maximum data rate:13.804 Mbps / 59.695 Mbps
Noise margin:6.0 / 5.8
Line attenuation:5.4 / 19.4
Signal attenuation:5.4 / 24.3
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:227.2 MB Uploaded  / 2.0 GB Downloaded
Broadband username:bthomehub@btbroadband.com
BT Wi-fi:Activated
2.4 GHz wireless network name:BT-HZA2FX
2.4 GHz wireless channel:Smart (Channel6)
5 GHz wireless network name:BT-HZA2FX
5 GHz wireless channel:Smart (Channel36)
Wireless security:WPA2 (Recommended)
Wireless mode:Mode 1
Firewall:On

Software variant:-
 
Whats the Difference between the "Data Rate" & the "Maximum Data rate" ... .. as I read this I seem to be being "Pegged back" to Low 40's Mbps (Or am I just seeing it Wrong ??? ) 
0 Ratings
TheSeasider
Aspiring Contributor
270 Views
Message 4 of 13

Re: Bt superfast Fibre 2

Go to solution
VDSL (Clean) is 65.5 (Impacted) is 59.5 ..
0 Ratings
Distinguished Guru
Distinguished Guru
255 Views
Message 5 of 13

Re: Bt superfast Fibre 2

Go to solution

You are currently connecting at 49Mb however I notice your DSL uptime is only 15 hours. Is this due to a manual reset?

Could you also post the result of the DSL checker not just the bit you think I want. Also exchange and cab number.

0 Ratings
TheSeasider
Aspiring Contributor
245 Views
Message 6 of 13

Re: Bt superfast Fibre 2

Go to solution

bt.png

0 Ratings
Distinguished Sage
Distinguished Sage
242 Views
Message 7 of 13

Re: Bt superfast Fibre 2

Go to solution

@TheSeasider 

Please remove your phone number from that posted image, as this is a public forum. Thanks.

0 Ratings
TheSeasider
Aspiring Contributor
235 Views
Message 8 of 13

Re: Bt superfast Fibre 2

Go to solution

DONE!!

0 Ratings
Distinguished Sage
Distinguished Sage
230 Views
Message 9 of 13

Re: Bt superfast Fibre 2

Go to solution

@TheSeasider wrote:
If I knew HOW TO I WOULD !!! It took me over an Hour to work out how to get That Image up there !!!

I see you have done it now, thanks, its for your own protection.

My guess is that if you leave the connection alone for a few weeks, DLM will increase the connection speed.

 

 

0 Ratings
TheSeasider
Aspiring Contributor
223 Views
Message 10 of 13

Re: Bt superfast Fibre 2

Go to solution
Already Done it Keith .. Number now removed !! .. Thanks Matey
0 Ratings