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stephen_1982
Aspiring Contributor
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Message 1 of 13

Bt team giving us false info

Screenshot_20220202_190153_com.android.chrome_edit_220521808576766.jpg

We  called up bt yesterday  and they said we still cant upgrade to the 900 i made a enquiry to open reach got a reply. Open reach checked our line and say we curently have 330 and the max downstream to our house is 1000  and why want bt upgrade us? 

 

If bt dont want to upgrade  there customers even though  we even been told by open reach we  can get the max down stream of 1000 i got offered 1000 down and 115 up else for the same price   

 

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12 REPLIES 12
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Bt team giving us false info

Have you spoken to the FTTP team 0800 587 4787 ?

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stephen_1982
Aspiring Contributor
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Message 3 of 13

Re: Bt team giving us false info

  • Yep we called them on monday so i  made a enquiry with open reach  was surprised to get a quick reply back on what speeds we can get and also alot of other isp also say the same speeds  
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licquorice
Distinguished Sage
Distinguished Sage
389 Views
Message 4 of 13

Re: Bt team giving us false info

What does the checker show for your phone number or address if on Digital Voice. https://www.broadbandchecker.btwholesale.com/#/ADSL

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pippincp
Distinguished Sage
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Message 5 of 13

Re: Bt team giving us false info

Possibly an ECI headend. Can you post a pic of the ONT?

stephen_1982
Aspiring Contributor
377 Views
Message 6 of 13

Re: Bt team giving us false info

Cant use phone have to  adress  this os what happens whme i type in my number  we have voice 

Screenshot_20220202_220124_com.android.chrome_edit_228909386478611.jpg

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licquorice
Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: Bt team giving us false info

Click on address checker at the top of the front page

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stephen_1982
Aspiring Contributor
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Message 8 of 13

Re: Bt team giving us false info

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stephen_1982
Aspiring Contributor
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Message 9 of 13

Re: Bt team giving us false info

Screenshot_20220202_221231_com.android.chrome_edit_229547956349868.jpg

Screenshot_20220202_221237_com.android.chrome_edit_229541662817056.jpg

  

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stephen_1982
Aspiring Contributor
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Message 10 of 13

Re: Bt team giving us false info

Screenshot_20220202_221449_com.android.chrome_edit_230052135680520.jpg

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