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Message 1 of 13

Bt team giving us false info

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We  called up bt yesterday  and they said we still cant upgrade to the 900 i made a enquiry to open reach got a reply. Open reach checked our line and say we curently have 330 and the max downstream to our house is 1000  and why want bt upgrade us? 

 

If bt dont want to upgrade  there customers even though  we even been told by open reach we  can get the max down stream of 1000 i got offered 1000 down and 115 up else for the same price   

 

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Message 2 of 13

Re: Bt team giving us false info

Have you spoken to the FTTP team 0800 587 4787 ?

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Message 3 of 13

Re: Bt team giving us false info

  • Yep we called them on monday so i  made a enquiry with open reach  was surprised to get a quick reply back on what speeds we can get and also alot of other isp also say the same speeds  
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934 Views
Message 4 of 13

Re: Bt team giving us false info

What does the checker show for your phone number or address if on Digital Voice. https://www.broadbandchecker.btwholesale.com/#/ADSL

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Message 5 of 13

Re: Bt team giving us false info

Possibly an ECI headend. Can you post a pic of the ONT?

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Message 6 of 13

Re: Bt team giving us false info

Cant use phone have to  adress  this os what happens whme i type in my number  we have voice 

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Message 7 of 13

Re: Bt team giving us false info

Click on address checker at the top of the front page

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Message 8 of 13

Re: Bt team giving us false info

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Message 9 of 13

Re: Bt team giving us false info

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Message 10 of 13

Re: Bt team giving us false info

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