Cabinet Engineering works preventing re-provide

[BerryViney]

Hi All,

Hoping for some advice.

We’re in a new-build property and are having issues with slow speeds due to being connected to a cabinet over 1600m away.

Openreach have installed a new ‘infill’ cabinet actually in our street, which we are told our services ‘run through’ and have requested a Cease & Reprovide to said cabinet to improve speeds.

The Cease has been requested, however, the new cabinet has since been taken offline and is ‘undergoing maintenance’ and therefore unable to accept the re-provide request.

How do I find out when these ‘engineering works’ are due to complete, so our services can be re-provided?

PEVENSEY EXCHANGE CABINET 5 -> CABINET 35

[gg30340]

This is a BT retail forum, you will need to contact Openreach who are responsible for the cabinets.

You can use this form. If you get an automated response just re submit and you will eventually get a human response.

https://www.formwize.openreach.co.uk/run/survey3.cfm?idx=505d040e0b080d