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Ronnie82
Beginner
316 Views
Message 11 of 24

Re: Cabinet change

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'Can't be done'...... there are many examples online of it being done. That attitude sums up the lack of innovation and parochial attitude all too widespread today.  

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Sage
Sage
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Message 12 of 24

Re: Cabinet change

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You cannot provide one instance where the ISP has been able to request it. The process does not exist for ISP's to request Openreach to move someone to a different cab.

You can always try Openreach themselves on Twitter @OpenreachHelp

Distinguished Sage
Distinguished Sage
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Message 13 of 24

Re: Cabinet change

Go to solution

@Ronnie82 wrote:

'Can't be done'...... there are many examples online of it being done. That attitude sums up the lack of innovation and parochial attitude all too widespread today.  


Oh it can be done, but I doubt you would be willing to pay the tens of thousands of pounds required to re-arrange the network on your behalf.

If you were to answer my question for the third time of asking, it is possible there is a solution.

Distinguished Sage
Distinguished Sage
297 Views
Message 14 of 24

Re: Cabinet change

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As this is a BT customer to customer forum and has nothing to do with Openreach . Perhaps you would be better to direct your question to Openreach who are responsible for the fibre infrastructure rather than the posters here whose "attitude is parochial and lacks innovation"   and are using the information that is available to them via the Openreach website and their previous experience. 

Ronnie82
Beginner
284 Views
Message 15 of 24

Re: Cabinet change

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I am doing so concurrently 👍

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Distinguished Sage
Distinguished Sage
281 Views
Message 16 of 24

Re: Cabinet change

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Post back with what you are told meanwhile post the results for your "geriatric" neighbours line as requested.

Ronnie82
Beginner
275 Views
Message 17 of 24

Re: Cabinet change

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This so far from Clive  CEO

 

Michael,

 
Thanks for your email.

Let me ask Sharon on my Chief Engineers team to examine the infrastructure serving your road and your home.  In parallel I will ask Naidu who is a data expert on the team to check whether we have accurate IT systems data regarding your home and the serving infrastructure.
 
They will respond directly.
 
Regards,
Clive
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Ronnie82
Beginner
272 Views
Message 18 of 24

Re: Cabinet change

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Not holding my breath but surprised by the prompt response

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Distinguished Sage
Distinguished Sage
268 Views
Message 19 of 24

Re: Cabinet change

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Message four suggested that it could be a data base error as well as requesting that you post further information. This would have allowed it to be established if it was an error but for what ever reason you never posted that information!

 

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Ronnie82
Beginner
267 Views
Message 20 of 24

Re: Cabinet change

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Dont worry they call themselves that. It's accurate.

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