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chrismc576
Aspiring Contributor
171 Views
Message 21 of 25

Re: Can I get Fibre or Not???

Highfield has the cabinet 13 directly outside! So the checker says I am 13 as well. Is there a fault with the cabinet if it’s so slow?
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licquorice
Distinguished Sage
Distinguished Sage
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Message 22 of 25

Re: Can I get Fibre or Not???

Highfield may have A cabinet directly outside but without a number we don't know which it is. There is something distinctly odd going on.  I wonder if you were previously connected to another cabinet (probably cab3 in Finningham) and the checker has been updated with the new cab number but not the new projected speeds.

Not sure where to go with this.

I'll ask the mods if they can shed any light.

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chrismc576
Aspiring Contributor
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Message 23 of 25

Re: Can I get Fibre or Not???

Thank you. This has been going on for months and we are desperate to be able to stream a film or upload an email!
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licquorice
Distinguished Sage
Distinguished Sage
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Message 24 of 25

Re: Can I get Fibre or Not???

The other possibility is that because cab13 is a new cabinet, the network re-arrangement required to connect you to it hasn't been completed yet and you are seeing the result of still being connected to the old cabinet. Just a different variation of my previous post.

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RobbieMac
Moderator
Moderator
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Message 25 of 25

Re: Can I get Fibre or Not???

Hi @chrismc576

Welcome to the Community and thanks for your post!

Sorry about the confusion with the checker results. Strange issue!  You can use this form to contact Openreach directly: Fibre Broadband availability

There is a drop down on their form for "Which cabinet am I connected to?" so all being well, they'll shed some light on this.

Feel free to post back and let us know how this goes!

Cheers,

Robbie

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