Solved! Go to Solution.
Welcome and thanks for posting!
Sorry about the problems you've had with your Hub 5 recently. I understand that one is on route which should get you sorted.
If you had an ADSL service then the Hub 3/4 would keep you going as they'd be just plug and play. However, from what you have written it looks like you have BT Infinity (FTTC) and in that case you'd need a separate white Openreach modem connected between the Hub 3/4 and the socket to get a connection.
Can you confirm which service you have please as if you do indeed have a BT Infinity service I'll give you a hand to move this thread to a more relevant section on the forum.
That will work.
You will need to connect the grey cable from your phone line into the openreach modem. You then need to connect an ethernet cable from LAN1 on the Openreach modem to the RED ethernet port on the Hub. When the modems were sent out a RED ethernet cable was included for this use. I'd say any ethernet cable will work but maybe one of the guys on here will confirm for sure? @john46 @imjolly @Keith_Beddoe
That's all there is to it (including power obviously ). All wired devices will be connected to your Hub. Any wireless devices will need to be connected to this Hub you're going to use in the meantime using the wireless key that's normally on the back/bottom of the Hub.
You may be able to find videos on Youtube that shows how to set it up?
Let me know how you get on.