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Storm
Expert
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Message 1 of 24

Can a Mod please help with this please

I'm basically getting sudden drops in downstream SNR which is happening randomly throughout the day and night.

 

I've tried countless times with the online chat and all they seem to want to do is send me yet another HH5.

 

As an example from this afternoon, nothing had been switched on or off in the time period logged:-

 

RSHub-NoiseMargin-20140125-155344.jpg

 

 

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23 REPLIES 23
Storm
Expert
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Message 2 of 24

Re: Can a Mod please help with this please

This is now worse than ever, this morning in the last hour I've suffered total disconnections with orange flashing light and red broadband connection.

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Moderator
Moderator
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Message 3 of 24

Re: Can a Mod please help with this please

Hi Storm

 

Send us an email using the contact the mods link in my profile and we can investigate it further for you.

 

Thanks

 

Stuart

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Storm
Expert
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Message 4 of 24

Re: Can a Mod please help with this please

Much appreciated Stuart, form sent. Fingers crossed you can find the problem for me.

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Storm
Expert
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Message 5 of 24

Re: Can a Mod please help with this please

Just wanted to add my attenuation levels have also increased by 1dB on both up and down.

 

I've also lost some 2.5Mb off my upload speed.

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Storm
Expert
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Message 6 of 24

Re: Can a Mod please help with this please

Sorry meant 1dB increase in line and signal attenuation 😛

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Storm
Expert
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Message 7 of 24

Re: Can a Mod please help with this please

HH5 has reconnected with a new ip yet again this morning but this time I've suddenly lost 4Mb off my download and my upload is still 2Mb down on what it was.

 

Downstream SNR seems to be slowly deteriorating and my attenuation figures are also still higher than they have been.

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Storm
Expert
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Message 8 of 24

Re: Can a Mod please help with this please

David one of the Mod Team rang and left me a voicemail yesterday but as I was away on business I have only just returned home and picked up the message.

 

The message was that you would send me an email but I've received no email and as already stated my SNR is degrading along with my download and upload speeds now too.

 

Can one of the mods please get in touch, either call tomorrow or ideally drop me an email and I'll call back as I'm difficult to contact during normal working hours..

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Storm
Expert
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Message 9 of 24

Re: Can a Mod please help with this please

FAO DavidM (Mod):

 

David I got your pm but the email address you are using for me is not correct and I can't pm you back.

 

Can you pm me an email address so I can send my correct email addrress to you please?

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Storm
Expert
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Message 10 of 24

Re: Can a Mod please help with this please

OK this morning my download has improved slightly but still some 3Mb less than normal, my upload is some 2Mb worse than normal, my ping is higher than normal at around 40ms.

 

To top it off I still want to know why this is causing my ip to change every day, I want to know exactly what is going on and why it is happening on the HH5 every day without fail. Losing my ip is useless to me as I am away a fair bit with work and need to remotely access my PC when away, obviously I can't do that if the ip changes every day. Before anyone suggests a business line, I cannot warrant the extra money for business use then additional funds for a static ip, is it too much to ask that BT offer static ip's to residential users?

 

Anyway from the HH5 log again this morning:

 

 

05:51:57, 01 Feb.(125592.740000) WAN operating mode is VDSL
05:51:57, 01 Feb.(125592.740000) Last WAN operating mode was VDSL
05:51:56, 01 Feb.(125591.860000) PPP IPCP Receive Configuration ACK
05:51:56, 01 Feb.(125591.840000) PPP IPCP Send Configuration Request
05:51:56, 01 Feb.(125591.840000) PPP IPCP Receive Configuration NAK
05:51:56, 01 Feb.(125591.820000) PPP IPCP Send Configuration ACK
05:51:56, 01 Feb.(125591.820000) PPP IPCP Receive Configuration Request
05:51:56, 01 Feb.(125591.820000) PPP IPCP Send Configuration Request
05:51:56, 01 Feb.(125591.820000) CHAP authentication successful
05:51:56, 01 Feb.(125591.580000) CHAP Receive Challenge
05:51:56, 01 Feb.(125591.580000) Starting CHAP authentication with peer
05:51:56, 01 Feb.(125591.580000) PPP LCP Receive Configuration ACK
05:51:56, 01 Feb.(125591.560000) PPP LCP Send Configuration Request
05:51:56, 01 Feb.(125591.560000) PPP LCP Receive Configuration Reject
05:51:56, 01 Feb.(125591.560000) PPP LCP Send Configuration ACK
05:51:56, 01 Feb.(125591.560000) PPP LCP Receive Configuration Request
05:51:56, 01 Feb.(125591.540000) PPP LCP Send Configuration Request
05:51:04, 01 Feb.(125539.370000) CWMP: session closed due to error: Could not resolve host
05:51:04, 01 Feb.(125539.350000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
05:51:04, 01 Feb.(125539.340000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
05:50:33, 01 Feb.(125509.140000) CWMP: session closed due to error: Could not resolve host
05:50:32, 01 Feb.(125507.650000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
05:50:32, 01 Feb.(125507.640000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
05:50:32, 01 Feb.(125507.430000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
05:50:24, 01 Feb.(125499.940000) PPP LCP Send Termination Request [User request]

 

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