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Stoofa
Contributor
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Message 11 of 24

Re: Can a Mod please help with this please

Sorry - slightly off topic (but related).

So is this the **bleep** way of getting a mod to actually take note of your problem? To write in the subject heading "Mod please help"?

Becuase a few posts below this I've had an issue which I first reported on 10 days ago and have now bumped back up because it didn't sort itself out and every single mod has decided to simply not bother with it.

 

I'm assuming mods generally just like to look at the nice and easy ones and ignore anything that might potentially cause them a little hassle?

 

As I said - sorry for posting into this thread - just though as it was one a mod had bothered to look at they might spot my desperate plea for help.

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Moderator
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Message 12 of 24

Re: Can a Mod please help with this please

I have replied on your thread Stoofa.

Cheers

David
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Storm
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Message 13 of 24

Re: Can a Mod please help with this please

David,

 

As my thread was just hijacked can you also please advise why my connection keeps droppign and my ip changes daily as per the excerpt from my HH5 log above please.

 

More importantly how can this be stopped as it is driving me mad and no one is prepared to say why it is happenening or what it is doing.

 

I'd like to know please.

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Moderator
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Message 14 of 24

Re: Can a Mod please help with this please

Hi Storm,

There could be a number of reasons for this. Line noise, faulty hub or even dodgy cabling. I've dropped you a couple of emails so just get back to me and we can look into it for you.

Cheers

David
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Storm
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Message 15 of 24

Re: Can a Mod please help with this please

David,

 

I think you missed my point, the HH5 ip changes are being done remotely

 

05:52:06, 01 Feb.(125601.440000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

 

not through a fault on the line or with the equipment that I can see, please see the excerpt from the log I posted earlier today.

 

I'm actually onto my 3rd HH5 so would be a bit concerned if this was at fault and would question the build quality. Every HH5 I've had has done this.

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Storm
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Message 16 of 24

Re: Can a Mod please help with this please

And yet again the HH5 has just lost it's connection and now my download speed has fallen yet again!!!!! Smiley Mad

 

18:44:27, 01 Feb.( 146.630000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:44:27, 01 Feb.( 146.630000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
18:44:27, 01 Feb.ath00: STA 14:7d:c5:4a:bc:ff IEEE 802.11: Client disassociated
18:44:18, 01 Feb.( 137.540000) WAN operating mode is VDSL
18:44:17, 01 Feb.( 136.590000) PPP IPCP Receive Configuration ACK
18:44:17, 01 Feb.( 136.560000) PPP IPCP Send Configuration Request
18:44:17, 01 Feb.( 136.560000) PPP IPCP Receive Configuration NAK
18:44:17, 01 Feb.( 136.540000) PPP IPCP Send Configuration ACK
18:44:17, 01 Feb.( 136.540000) PPP IPCP Receive Configuration Request
18:44:17, 01 Feb.( 136.540000) PPP IPCP Send Configuration Request
18:44:17, 01 Feb.( 136.540000) CHAP authentication successful
18:44:17, 01 Feb.( 136.420000) CHAP Receive Challenge
18:44:17, 01 Feb.( 136.420000) Starting CHAP authentication with peer
18:44:17, 01 Feb.( 136.420000) PPP LCP Receive Configuration ACK
18:44:17, 01 Feb.( 136.400000) PPP LCP Send Configuration Request
18:44:17, 01 Feb.( 136.400000) PPP LCP Receive Configuration Reject
18:44:17, 01 Feb.( 136.400000) PPP LCP Send Configuration ACK
18:44:17, 01 Feb.( 136.400000) PPP LCP Receive Configuration Request
18:44:17, 01 Feb.( 136.380000) PPP LCP Send Configuration Request
18:43:24, 01 Feb.( 83.660000) CWMP: session closed due to error: Could not resolve host
18:43:24, 01 Feb.( 83.640000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:43:24, 01 Feb.( 83.630000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
18:42:55, 01 Feb.( 54.570000) Admin login successful by 192.168.1.70 on HTTP
18:42:54, 01 Feb.( 53.430000) CWMP: session closed due to error: Could not resolve host
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Storm
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Message 17 of 24

Re: Can a Mod please help with this please

And here is the graph showing the disconnection and slowly degrading SNR and other SNR spikes:-

 

RSHub-NoiseMargin-20140201-191906.jpg

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Storm
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Message 18 of 24

Re: Can a Mod please help with this please

And it's dropped again this morning some 2hour 15 mins ago:-

 

08:16:24, 02 Feb.ath00: STA 14:7d:c5:4a:bc:ff IEEE 802.11: Client associated
08:16:20, 02 Feb.(48860.320000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
08:16:20, 02 Feb.(48860.310000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
08:16:20, 02 Feb.ath00: STA 14:7d:c5:4a:bc:ff IEEE 802.11: Client disassociated
08:16:11, 02 Feb.(48851.650000) WAN operating mode is VDSL
08:16:11, 02 Feb.(48851.650000) Last WAN operating mode was VDSL
08:16:10, 02 Feb.(48850.770000) PPP IPCP Receive Configuration ACK
08:16:10, 02 Feb.(48850.750000) PPP IPCP Send Configuration Request
08:16:10, 02 Feb.(48850.750000) PPP IPCP Receive Configuration NAK
08:16:10, 02 Feb.(48850.730000) PPP IPCP Send Configuration ACK
08:16:10, 02 Feb.(48850.730000) PPP IPCP Receive Configuration Request
08:16:10, 02 Feb.(48850.730000) PPP IPCP Send Configuration Request
08:16:10, 02 Feb.(48850.730000) CHAP authentication successful
08:16:10, 02 Feb.(48850.590000) CHAP Receive Challenge
08:16:10, 02 Feb.(48850.590000) Starting CHAP authentication with peer
08:16:10, 02 Feb.(48850.590000) PPP LCP Receive Configuration ACK
08:16:10, 02 Feb.(48850.570000) PPP LCP Send Configuration Request
08:16:10, 02 Feb.(48850.570000) PPP LCP Receive Configuration Reject
08:16:10, 02 Feb.(48850.570000) PPP LCP Send Configuration ACK
08:16:10, 02 Feb.(48850.570000) PPP LCP Receive Configuration Request
08:16:10, 02 Feb.(48850.550000) PPP LCP Send Configuration Request
08:15:25, 02 Feb.(48805.230000) CWMP: session closed due to error: Could not resolve host
08:15:24, 02 Feb.(48804.650000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
08:15:24, 02 Feb.(48804.650000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
08:14:54, 02 Feb.(48774.360000) CWMP: session closed due to error: Could not resolve host
08:14:53, 02 Feb.(48772.960000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
08:14:53, 02 Feb.(48772.950000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
08:14:52, 02 Feb.(48772.750000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
08:14:45, 02 Feb.(48765.030000) PPP LCP Send Termination Request [User request]

 

 

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Storm
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Message 19 of 24

Re: Can a Mod please help with this please

At the request of support I've now changed back to the ECI modem and HH3 Type B. So far I've had no disconnections in almost a full day, my upload speed has gone back up to almost it's normal level but my download speed this morning is some 21% down on it's usual level of around 41Mb (currently around 32.5Mb).

The disconnections seem to be related to the HH5, time will however tell although there seems to be some other issue that is driving my speed down, this could be the sudden changes in SNR, perhaps noise on the line? I'd like this investigated please.
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Storm
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Message 20 of 24

Re: Can a Mod please help with this please

Well my HH3B dropped out for exactly the same reason this morning at 4am after almost 2 days connected, the longest connection I've managed in almost a month now

 

As others had suggested I've now put the HH5 on with the ECI modem, lets see what happens now although it looks to be something other than the HH5 causng this.

 

I've also lost some 8Mb off my download speed and not at all happy.

 

BT WE STILL WANT ANSWERS!

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