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Storm
Expert
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Message 21 of 24

Re: Can a Mod please help with this please

I can see that my target downstream SNR has been increased, why when it has been fine at 6dB for over a year and the disconnections would seem to have nothing to do with the SNR levels?

 

I request that you set my target SNR back to 6dB and perform a line reset to get my speed back to it's normal level.

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Storm
Expert
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Message 22 of 24

Re: Can a Mod please help with this please

Oh joy a whole 3.5 hours connected and it's dropped out again:-

 

14:44:20, 04 Feb.( 42.590000) Lease requested
14:44:19, 04 Feb.( 41.270000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
14:44:19, 04 Feb.( 41.260000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
14:44:18, 04 Feb.( 40.870000) CWMP: Initializing transaction for event code 1 BOOT
14:44:16, 04 Feb.( 38.260000) Wire Lan Port 1 up
14:44:15, 04 Feb.( 37.050000) WAN Auto-sensing running.
14:44:12, 04 Feb.( 34.160000) The system is UP!
14:44:04, 04 Feb.( 26.850000) WPA2 mode selected
14:44:04, 04 Feb.( 26.850000) WPS enabled
14:44:02, 04 Feb.( 24.170000) WPA2 mode selected
14:44:02, 04 Feb.( 24.170000) WPS enabled
14:43:53, 04 Feb.( 15.450000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
14:43:07, 04 Feb.(19859.280000) PPP LCP Send Termination Request [User request]
14:43:05, 04 Feb.(19857.730000) The system is going DOWN for reboot.
14:43:05, 04 Feb.(19857.730000) OpenRG is going for reboot by IPC command

 

and here is the SNR graph:-

 

RSHub-NoiseMargin-20140204-144825.jpg

 

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Storm
Expert
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Message 23 of 24

Re: Can a Mod please help with this please

Well spoke to a very nice lady named Emma this afternoon and after much scratching of heads she has arranged for a Boost Engineer to visit on Thursday 6th Feb between 8am and 1pm, I'll keep you posted.

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Storm
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Message 24 of 24

Re: Can a Mod please help with this please

Well just to top this all off my email has suddenly decided to stop working now too! Smiley Mad

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