I'm having all the symptoms of congestion here, but I'm struggling to get this confirmed via the telephone. We've got a quiet line with perfect speeds througout the day, but dropping massively of an evening. 2 Openreach engineers have confirmed that all wiring is perfect in our home.
I'm on Exchange WOODGATE , Cabinet 30 🙂
Thanks in advance!
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post some btspeedtster results with ethernet conenction - first when ok off peak and last peak when poor to illustrate your problem
Here are two speedtests from the BT test site, both taken whilst there is no other traffic, and with an ethernet connection. One at 18:30, and another at 20:45. The problems typically begin around 19:00-19:30 and it's all back to normal at 22:30ish! These results aren't too bad to be honest, it often drops into single digits, making streaming very difficult.
I've had a look at it does look like there is a congestion issue at your exchange. That is affecting your speeds during peak times. Please can you send me in your details using the "Contact The Mods" link found in my profile. I'll be able to take a look to see if anything can be done to improve your speeds.
Thank you for sending in your details. I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today.
I've reported a fault through to BT Wholesale and I should have an update for you on Monday. I'll give you a call as soon as I know more.