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Bradleymorgan92
Beginner
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Message 1 of 5

Can someone help explain my router stats please .

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Product code:Smart Hub 2
 

 

 

 

Firmware version:v0.24.04.11017-BT
 

 

Firmware updated:Wed Jan 20 08:47:02 2021
 

 

Board version:R01
 

 

GUI version:1.71 05_06_2020
 

 

DSL uptime:2 days,03 Hours02 Mins35 Secs
 

 

Data rate:268 Kbps / 73.935 Mbps
 

 

Maximum data rate:334 Kbps / 76.015 Mbps
 

 

Noise margin:6.3 / 6.4
 

 

Line attenuation:2.7 / 12.5
 

 

Signal attenuation:2.6 / 12.6
 

 

 
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imjolly
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Message 2 of 5

Re: Can someone help explain my router stats please .

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there is something wrong with your up speed

does your landline phone have a dial tone?  if ok then try 1 factory reset by pressing the recessed button on back and holding 20/30 secs until hub lights flash  once hub connects to internet hub light blue then make sure you turn off smart setup in hub manager

after can you repost stats



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Bradleymorgan92
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Message 3 of 5

Re: Can someone help explain my router stats please .

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@imjolly  thanks I've tried most things but nothing seems to fix anything,  I've recently switched to bt from sky on the 20th I have been dealing with this for months and the phone line was out in November and had it fixed but still terrible connection. 

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imjolly
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Message 4 of 5

Re: Can someone help explain my router stats please .

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so if you dial 17070 option 2 is there a lot of noise as line should be silent.  if noisy then phone CS 150 or 0800800150 from mobile and get engineer visit  report phone fault not broadband



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Bradleymorgan92
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Message 5 of 5

Re: Can someone help explain my router stats please .

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@imjolly thanks so much they found fault on the line now , I just hope it gets fixed properly this time , thanks for your time and help

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