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Willzaa
Beginner
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Message 1 of 14

Can't Order - Address Not Listed

Good Afternoon,

 

I'm trying to order broadband but my address does not show in the list when entering my postcode. The 59 other houses in the street do, just not mine.

 

How do I go about ordering broadband without my house showing in the list?

 

Thanks,

 

William

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13 REPLIES 13
imjolly
Distinguished Sage
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Message 2 of 14

Re: Can't Order - Address Not Listed

is it a new build?

is address correct in royal mail database?

you may have to order a phone line first then once running and address registered then add broadband package



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Willzaa
Beginner
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Message 3 of 14

Re: Can't Order - Address Not Listed

Yes, it's a new build.

 

Address is correct in the Royal Mail database, matches the same format as the rest of the street.

 

We ordered a line back in January but this still hasn't been installed due to  site-wide cabling issues, apparently this is going to be completed this week or next. Was hoping I could order the broadband now to be ready for the line going live.

Just seems weird how houses that haven't even been built yet are showing yet mine isn't.

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pippincp
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Message 4 of 14

Re: Can't Order - Address Not Listed

As @imjolly  has advised you will need to order a phone line first. The database will then be updated and you will be able to order your broadband.

As it's a new build I'm surprised the developer didn't arrange with Openreach for FTTP to be installed.

imjolly
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Message 5 of 14

Re: Can't Order - Address Not Listed

need to take up with site developer but as new build has openreach installed an ONT  something like this

ONT fttp_small_ont_2019.jpg



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Willzaa
Beginner
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Message 6 of 14

Re: Can't Order - Address Not Listed

Do I need to wait for the line to be installed before it shows up?

 

Unfortunately they didn't  go for FTTP for whatever reason, pretty annoying!

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pippincp
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Message 7 of 14

Re: Can't Order - Address Not Listed

Yes, once the engineer signs the job off the database should be updated the following Friday.

Willzaa
Beginner
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Message 8 of 14

Re: Can't Order - Address Not Listed

Ok, that's great. Thanks for the help with that.

 

Out of interest though, how is it that the rest of the street who don't have their lines installed yet still manage to show up? Am I just unlucky?

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imjolly
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Message 9 of 14

Re: Can't Order - Address Not Listed

sounds like it  but take it up with developer



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pippincp
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Message 10 of 14

Re: Can't Order - Address Not Listed

What result do you get when you wner your address HERE? The link for the address checker is at the bottom of the page.

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