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all while my business suffers because I have no internet connection.
Thanks for any help or advice.
if you are a business user you need to post here https://business.forums.bt.com/ as this is a residential forum
BT do not permit you to use a residential account to run a business, as its against their T&Cs.
You could try a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. This may help. Try it and see how you get on.
If it is a re-occurring fault it could be a fault on the line somewhere or a fault with the Homehub. If the problem continues after the factory reset, as you have a Homehub 5 can you post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/ This may help identify if you have a line fault.
you currently have the max conenction for infinity 1 40/10mb
The stats look OK, as imjolly has said, you are getting the best connection for Infinity 1. There is nothing obvious pointing to a line fault so unforunatly it could still be either a faulty hub or a line fault.
Carry out the quite line test by calling 17070 option 2 to see if there is any noise on the line. There should be none, if there is there is a problem with your line and you would need to report a fault. If you do report a fault, report it as a phone fault and do not mention your broadband or Customer Service will go down a different route.
If there is no noise, re-run the test when the Internet drops out to see if there is any difference.
In any event it looks like you will need to contact BT and report the fault to them. When you do emphasise that it is an intermittent fault.
There's no noise on the line after checking. The problem isn't intermittent anymore, it's not connecting to the internet at all, constant orange on the hub, sorry if I didn't explain well. Using a mobile phone to post online at the moment.
The last BT operator said no phone line fault, but there is a network fault, the one before said no fault at all and fixed it by logging onto the hub remotely to do something. I can see myself from the hub and logs, DSL is connected, but it is getting no response when its trying to auth for internet.