There were a couple of reports of a similar problem yesterday https://community.bt.com/t5/BT-Infinity-Speed-Connection/Cannot-log-in/td-p/1462148
I suggest you try a factory reset of the hub
any problems shown for your exchnage http://usertools.plus.net/exchanges/mso.php
To update, I'm able to connect to the Internet now, basically coinciding with the same time it came back on last night, but still getting random disconnections.
I did think it was strange when the operator said, "I'll login remotely to your hub", and then it fixed the problem a few seconds later, I also thought they could only really change wireless settings and do basic things.
I understand the £130 charge, it was just that the operator was switching what he said every 10 seconds, and couldn't decide where the blame lay, and communicating badly what was going to happen next.
I guess I'll discover the real problem when the "specialist technician" calls me. Maybe it's the hub, maybe something going on with the local exchange...
If you have a Homehub 5, can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home
Please miss out any data you don't want to post
Would that be the same data in message 7.
The intermittent problem is a internet disconnect every 18-20 minutes. Hub connects back straight away after briefly showing the orange light.
Here's the helpdesk stats requested again.