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JMFD
Aspiring Contributor
508 Views
Message 1 of 4

Can't downgrade online?

I've realized that despite being on Fibre 2 (and out of contract), I'm only getting speeds of Fibre 1, and it's substantially cheaper as a new customer.   The only offers I'm given on package changing online are for Halo packages which are even more expensive.  

Any suggestions other than ringing and waiting to talk to someone?

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Can't downgrade online?

To get best deal phone options team 0800800030  you cannot get new customer deal as you are already a BT customer 



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pippincp
Distinguished Sage
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Message 3 of 4

Re: Can't downgrade online?

@imjollyYou sure about that?

"BT, Sky and TalkTalk will allow out-of-contract customers to get the same deals as new customers, when they take out a new contract. (BT will only allow existing customers to access new customer prices when sending end-of-contract and best tariff notifications.)"

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/fairer-prices-for-broadband-customers 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Can't downgrade online?

@pippincp 

Had not seen that as previously you had to have a gap from leaving BT  before you could be classified a new customer otherwise that was the obvious way to circumvent system to get new customer terms



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