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tharweb
Contributor
442 Views
Message 1 of 5

Can't get profile info from BT Wholesale Performance Tester?

I'm on Infinity 2 so can't get line stats etc. from the HH. I used to be able to get results from the BT Wholesale test in a format which gave details of your IP profile.

However, when I run the tester now, I get -

"Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information."

No profile information is given.

Can anyone advise why I can no longer get the profile info? I've tried it over a week or so and I get the same every time.

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4 REPLIES 4
Distinguished Guru
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Message 2 of 5

Re: Can't get profile info from BT Wholesale Performance Tester?

It doesn't work for everyone at the moment. Me for example 😞
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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tharweb
Contributor
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Message 3 of 5

Re: Can't get profile info from BT Wholesale Performance Tester?

I know it works for some though. Kind of annoying.

 

I can't win when posting on here. Surely a query regarding the performance tester is not just related to Infinity? Should I not be told when my post is removed and where it's been moved to?

 

 

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tharweb
Contributor
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Message 4 of 5

Re: Can't get profile info from BT Wholesale Performance Tester?

To update on this. I just ran the BT Performance tester and got the profile information, finally!
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ptan
Aspiring Expert
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Message 5 of 5

Re: Can't get profile info from BT Wholesale Performance Tester?

Hi*

 

Good to hear that. Not sure which site you used but this is the latest incarnation of the performance tester

 

http://speedtest.btwholesale.com/

 

Hope that helps

 

ptan

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