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latchmeregirl
Beginner
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Message 1 of 2

Can't place Infinity order online

I am trying to upgrade my broadband to Infinity - when I try (from various browsers and various computers) I get a message saying there is a technical problme, but I can still place my order online. The error code is CON-0049. 

 

Unfortunately none of the options given in the links in the message are for a BT Infinity upgrade.

 

Tried calling the 0800 number but am always on hold for up to 15 mins before I lose the will to live and disconnect the call.  Is there any way round this, or am I doomed to call centre hell? 

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Distinguished Sage
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Message 2 of 2

Re: Can't place Infinity order online

just call sales on 0800 800 150 they are busy but they will sort it out for you
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