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geolykos
Beginner
983 Views
Message 1 of 5

Can't upgrade to Full Fibre 900?

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Hi i'm currently on Fibre 250  and I'd like to upgrade to Full Fibre 900/100 as my contract is about to expire. I'm currently paying £55.99 which is quite a bit more than the contracts out there.

When I try to upgrade via the website it doesn't let me and the website says I shouldn't call unless it's urgent. Can someone tell me how I'm supposed to upgrade before the contract expires?

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4 REPLIES 4
pippincp
Distinguished Sage
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Message 2 of 5

Re: Can't upgrade to Full Fibre 900?

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Call the FTTP team on 0800 587 4787.

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geolykos
Beginner
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Message 3 of 5

Re: Can't upgrade to Full Fibre 900?

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Thanks I called them and upgraded. Not sure I got a good offer but  I'll be paying £65.99 for Fibre 900 with Halo 2

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smithjones
Contributor
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Message 4 of 5

Re: Can't upgrade to Full Fibre 900?

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You should have got a slightly better deal than that, as for new customers its 59.99 for 900Mbps FTTP. Seeing you are near the end of your contract I would have asked for a better deal.

But hey ho, some people would murder for 900Mbps so swings and roundabouts!

Glad it worked out for you.

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geolykos
Beginner
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Message 5 of 5

Re: Can't upgrade to Full Fibre 900?

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Yeah I did mention that but they told me that deal is only for new customers and that my package includes Halo 2 (mobile discounts, double data, exclusive tech support). I currently have Halo 1 and taking advantage of the mobile benefits for both me and my wife