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Distinguished Expert
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Message 11 of 21

Re: Cancellation ignored. Impossible to get in touch to resolve this issue.

You said you wouldn't let the engineer do the install. "On Friday I get a call from an Engineer saying he was here to install broadband"

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SparxTH
Beginner
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Message 12 of 21

Re: Cancellation ignored. Impossible to get in touch to resolve this issue.

I wasn't home. I cancelled daily weeks in advance of the day the engineer coming over. How is this my fault?

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Distinguished Expert
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Message 13 of 21

Re: Cancellation ignored. Impossible to get in touch to resolve this issue.

If you had let him do the install you would now have broadband.
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SparxTH
Beginner
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Message 14 of 21

Re: Cancellation ignored. Impossible to get in touch to resolve this issue.

This is irrelevant to what I have said. Please read my first post.

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SparxTH
Beginner
396 Views
Message 15 of 21

Re: Cancellation ignored. Impossible to get in touch to resolve this issue.

I cancelled. BT do not cancel. This is my fault it turns out. Pull the other one. 😛

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Distinguished Expert
393 Views
Message 16 of 21

Re: Cancellation ignored. Impossible to get in touch to resolve this issue.

I have. In it you said "It turns out that BT changed the migration flagt on my line to complete."

 

but later you said: "No as BT have never completed the migration."

 

I think you'd better get your story straight.

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SparxTH
Beginner
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Message 17 of 21

Re: Cancellation ignored. Impossible to get in touch to resolve this issue.

This forum is a joke. Like the rest of BT customer service.

 

It's obvious you're not here to help but troll instead. Fair enough. I hope this thread shows the reality that is BT.

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Moderator
Moderator
385 Views
Message 18 of 21

Re: Cancellation ignored. Impossible to get in touch to resolve this issue.

Hi Guys,

 

Please keep it friendly and constructive we want people to feel comfortable about posting their questions and answers on the forums. I understand problems with service can be frustrating but please treat others with consideration.

 

SparxTH if you need any help you drop me in an email using the 'contact us' link form in my forum profile under the 'about me' section. You can find it by clicking on my username.

Thx

Neil
BT Forum Mod

 

Thanks

 

Neil

 

 

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Enigma123
Expert
377 Views
Message 19 of 21

Re: Cancellation ignored. Impossible to get in touch to resolve this issue.

I to have a simular experiance to the OP. I re-newed then phoned up 5min later and cancelled my re-newal the UK call centre said this was done ok cool i thought.

 

Then it dawned on me i know what BT are like is it really cancelled so i spoke to another operator who said it wasn't, then got told i couldn't cancel anyway they agreed to cancel but i phoned up six times in total one to request the MAC code and then other times to make sure that was requested and that they put cancellation free of charge on my account. The shambles is the operator can tell the customer anything as the customer has nothing in writting.

 

Where as my new ISP any phone conversation i have they will send a message stating the conversation that we had. 

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SparxTH
Beginner
373 Views
Message 20 of 21

Re: Cancellation ignored. Impossible to get in touch to resolve this issue.

I have sent a complaint to BT via email and  I haven't got a reply after 24hrs. But as we all know BT are -constantly- busy. There doesn't ever seem to be a quiet time. Just busy or more busy. If the issue is unresolved or I have not recieved a reply I will go to the Communications Ombudsman Services.

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