Cannot get Full Fibre

[ptan]

Hi*

Any chance I could get a Mod to help me?

Ok - I live in Tunbridge Wells. Full Fibre is on the pole opposite. CBTs installed and OR have commissioned it. I tried to order a full fibre product on Jan 14th - no go due to my address that I've had with BT since 1986 is not ‘correct’ even though my actual address says I can get it! Guys on here said I need an ORDI request to get that fixed.

Rang BT again on 15th Jan and helpful person in the Fibre Team said they knew exactly what the problem was and raised a docket for this to be fixed.

Meantime nothing has happened. Managed to get problem vol raised. That was over a week ago.

Now very frustrated that nobody seems to know what is going on or what to do.

HELP!

Many thanks P

[imjolly]

it can take a few weeks for ORDI after requested.  Have you tried the FTTP TEAM for an update

[ptan]

Well, lots of people have said they will call me back and 'leave it for 24 hours' ... I know that systems can need 24hrs to do a replication from the main servers to 'front end' but it is a total lack of managing ones' expectations

[-Richie-]

It's typically on Friday when the database updates, so the ORDI might of been done and next update will reflect it.

[ptan · Accepted solution]

OK guys

Thanks for your comments. The BT Executive Resolutions team have been involved and said there was a 'rogue order' floating around on one of the Openreach systems that has been preventing the update.

Anyhow, today being Friday and yes, Richie, looks like it is all correct.

[-Richie-]

Great news and thanks for posting back, enjoy your better broadband.