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adkchum
Beginner
168 Views
Message 1 of 8

Cannot order Ultrafast Fibre 2 FTTP/H

I had previously many years ago (Jun 2012) FTTP 330/30 installed. Since then I have downgraded from this and changed package. 
When I call up and speak with BT Customer Service they say the highest I can get is 150/30 speed.
When I upgraded at the beginning of the year they said I could only get Superfast Fibre 3. Last week I received another letter to say I can upgrade to Ultrafast for a special offer. So I called up today and was told this was an upgrade only to minium 150 guaranteed but the person was not sure either. I can not upgrade online as it comes up with an error.

But the BT checker says the below, is anyone else having this issue or can help? I am so confused.
Great news
You can get a speed guarantee of 150Mb with our new Ultrafast Fibre 2, and you can get BT TV. See below for your personal speed range.

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Cannot order Ultrafast Fibre 2 FTTP/H

try phoning the FTTP team and see if they can help/clarify  08005874787



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adkchum
Beginner
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Message 3 of 8

Re: Cannot order Ultrafast Fibre 2 FTTP/H

Thank you for you reply, I called them and they confirmed the maxium I can get is 150 download. Still seems strange as I was getting 330 in 2012 lol
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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Cannot order Ultrafast Fibre 2 FTTP/H

Then it can't be FTTP, it must be G.Fast being offered.

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adkchum
Beginner
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Message 5 of 8

Re: Cannot order Ultrafast Fibre 2 FTTP/H

Yes just looked up the difference, back in 2012 the install took two days and was really interesting to see the engineer working with the fibre. I tried saying that I have FTTP/H but I presume the ordering system says I do not.

I just checked with zen ISP checker and this also confirms Full Fibre (FTTP) connectivity Avg. 300/50

oh well.

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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Cannot order Ultrafast Fibre 2 FTTP/H

Is your current package being delivered by FTTP or copper?

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adkchum
Beginner
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Message 7 of 8

Re: Cannot order Ultrafast Fibre 2 FTTP/H

Yes is coming via the same box on the wall (ONT, has 4 ethernet ports). My phone line even does not use copper anymore and uses the ONT box.

thank you again for your help

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Cannot order Ultrafast Fibre 2 FTTP/H

Then there is no reason why you can't have 330/30, bizarre!

Unfortunately the mods are unable to deal with FTTP queries so can only suggest you contact the FTTP team again.