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__Galahad__
Beginner
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Message 1 of 6

Cannot ping outside network when using pfSense.

Hi all,

Today I had Full Fibre 900 installed and I immediately set out to connect my pfSense box to the ONT. I had already Googled a bit beforehand and discovered that BT uses PPPoE rather than DHCP. Connecting the WAN port of pfSense to the ONT, I set the WAN interface to use PPPoE with the username as bthomehub@btbroadband.com and the password as bt .

Doing this manages to get me an IP address which I have confirmed is in fact a BT IP address, however the WAN_PPPOE gateway shows an IP of 172.16.13.29 and the connection is offline so I cannot connect to anything outside of my home network.

Does anyone know how to solve this problem? I have also tried setting the VLAN ID to 101 but this results in not receiving an IP address at all.

 

Many thanks.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Cannot ping outside network when using pfSense.

172.16.13.29 is the BT BRAS address and is not relevant to any problems you are having. Not sure what you mean 'the connection is offline'. VLAN id is not required with FTTP.

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__Galahad__
Beginner
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Message 3 of 6

Re: Cannot ping outside network when using pfSense.

bt_pfsense.png

 

As you can see, I have an IP from BT but the gateway is showing as offline.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Cannot ping outside network when using pfSense.

What happens if you use the BT Hub instead of the  pfSense?

Not familiar with the pfSense so not sure what you are seeing there. I wouldn't expect you to be able to ping the gateway as it is not a routable address.

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__Galahad__
Beginner
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Message 5 of 6

Re: Cannot ping outside network when using pfSense.

When using the BT Hub, everything works absolutely fine.

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pippincp
Sage
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Message 6 of 6

Re: Cannot ping outside network when using pfSense.

I would suggest using the pfSense forum for a solution. https://forum.netgate.com/category/66/pfsense-software 

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