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daviehop
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Message 1 of 10

Capped line

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Had a bt engineer out a fortnight ago when he left my speed was 60Mbps now down to 40Mbps he said my extension lead to pc upstairs was causing the problem i have now moved my router next to the main bt socket. Will the line uncap and the speed return to 60Mbps

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Capped line

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post stats  if hh6 then advanced settings then technical log information

are you now connected directly to the master socket?

any line noise  dial 17070 option 2  should be silent and best with corded phone



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daviehop
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Message 3 of 10

Re: Capped line

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20190922_105149.jpg

Screenshot_20190922-105252_Chrome.jpg

Screenshot_20190922-105252_Chrome.jpg

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daviehop
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Message 4 of 10

Re: Capped line

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Line test ok piks not great as using mobile phone

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daviehop
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Message 5 of 10

Re: Capped line

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Yess directly  to master socket 

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Distinguished Sage
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Message 6 of 10

Re: Capped line

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your connection time is only 1hr is that due to manual reset or router dropping connection

you are in a banded profile probably due to the number of resets you have had either with manually resetting/moving hub or hub resetting or a combination of both   you now need to maintain a stable connection with no resets and see if DLM will release banding and speed increase   this could take a few weeks

https://community.plus.net/t5/Library/FTTC-DLM-What-it-is-How-it-works/ba-p/1322799



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daviehop
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Message 7 of 10

Re: Capped line

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Moved home hub this morning will monitor it the next couple of weeks. I was under the impression that capping needed a manual reset. Thanks.

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Distinguished Sage
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Message 8 of 10

Re: Capped line

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any drop in your internet connection due moving hub, resetting, power cut etc is seen by DLM as a drop in connection and to many trigger the banded profile action



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daviehop
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Message 9 of 10

Re: Capped line

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Since moving my router next to main bt socket and doing away with phone extension line my speed has increased to a rock solid 61 Mbps think my maximum speed is 65Mbps. Thanks.
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Distinguished Sage
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Message 10 of 10

Re: Capped line

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that's great   move to master socket seems to really have helped



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