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Nevermind
Beginner
425 Views
Message 1 of 5

Capped or other issue?

I did have a constant rate of 80Mbit/20Mbit Down/Up for more than a year, we have recently had few outages and now it has dropped to 13.75 Mbps / 48.63 Mbps, in real numbers I used to get around 73Mbit/20Mbit down/up, now it is 33/9. What is the process to reset the cap? Online chat was not helpful at all.

Thanks

Mindaugas

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4 REPLIES 4
pippincp
Sage
411 Views
Message 2 of 5

Re: Capped or other issue?

Just keep a stable connection and DLM will hopefully release the banding.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Capped or other issue?

You need to find the cause of the drops/resets in connection as any reset is pointless until underlying problem is fixed

can you post stars from your router

try quiet line test dial 17070 option2 should be quiet and best with corded phone 



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Nevermind
Beginner
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Message 4 of 5

Re: Capped or other issue?

I do not even have a phone as line is used for broadband only. The stats are:

Data rate:

14.12 Mbps / 49.02 Mbps

Maximum data rate:

14422 / 68066

Noise margin:

7.1 dB / 8.8 dB

Line attenuation:

24.2 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: Capped or other issue?

You need to get a cheap corded phone. An investment of about £5 could help you check for line noise and whether on your side of test socket which will save you the engineer callout fee of £129.99

your noise margin is high as normal about 6db suggesting problems with your line normally noise



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