cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
hystedm
Beginner
303 Views
Message 1 of 2

Charged for Infinity 2 but only getting Infinity 1 - common problem?

Hi all,

 

Am I right in thinking that if the BT Wholesale speedchecker states that my maximum upload speed states a 10Mbps Max Achievable Speed that I'm only getting Infinity 1, not the Infinity 2 I've been paying for?  Does this sort of thing happen a lot?

 

It is shown below.Infinity_Profile.jpg

0 Ratings
1 REPLY 1
Distinguished Sage
Distinguished Sage
288 Views
Message 2 of 2

Re: Charged for Infinity 2 but only getting Infinity 1 - common problem?

If you are on Infinty 2 your upload profile should be 20Mbps. You should contact BT and ask them to check and clarify why you are being charged for Infinity2.