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LiamS
Contributor
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Message 31 of 57

Re: Chiswick Exchange


@NeilOwrote:

Thanks @LiamS I'll pick up your reply on Wednesday as I won't be in the office tomorrow.


Hi @NeilO The Speed I got when I did it that day was the lowest I've seen it. Still no improvement I'm seeing unfortunately. 😞

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Message 32 of 57

Re: Chiswick Exchange

Thanks @LiamS I'll get back on to BT wholesale about this today. 

Community ModeratorNeilO
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LiamS
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Message 33 of 57

Re: Chiswick Exchange


@NeilOwrote:

Thanks @LiamS I'll get back on to BT wholesale about this today. 


Thanks @NeilO hope they have some good news for me Smiley Happy

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Message 34 of 57

Re: Chiswick Exchange

@LiamS Wholesale have confirmed that an new SVLAN has already been installed and further re-balancing work is due to be completed over the next 2 days which will help ease the congestion.  Can you test again in a few days and let me know when you see an improvement?

They also advised that even further capacity is due to be installed next month.

Community ModeratorNeilO
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LiamS
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Message 35 of 57

Re: Chiswick Exchange


@NeilOwrote:

@LiamS Wholesale have confirmed that an new SVLAN has already been installed and further re-balancing work is due to be completed over the next 2 days which will help ease the congestion.  Can you test again in a few days and let me know when you see an improvement?

They also advised that even further capacity is due to be installed next month.  Thanks for getting back to me so quickly. So from my understanding in a few days i should see some improvement if not another month wait? Smiley Surprised


@NeilO Thanks for getting back to me so quickly. So from my understanding in a few days i should see some improvement if not another month wait? Smiley Surprised

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Message 36 of 57

Re: Chiswick Exchange

@LiamS I'll contact wholesale again if there's no improvement by Monday. 

Community ModeratorNeilO
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LiamS
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Message 37 of 57

Re: Chiswick Exchange


@NeilOwrote:

@LiamS I'll contact wholesale again if there's no improvement by Monday. 


Thanks @NeilO I just want this sorted so i don't have to feel like im going round in circles. Smiley Sad

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LiamS
Contributor
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Message 38 of 57

Re: Chiswick Exchange

@NeilOStill doesn't look too good really below my minimuum still.  8:26pm 16/03/2018

BT Smart Hub Stats

Product name:

BT Hub 6A

Serial number:

+084319+NQ63056095

Firmware version:

SG4B1000B522

Firmware updated:

28-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

4 Days, 11 Hours 51 Minutes 47 Seconds

Data rate:

20.00 Mbps / 74.00 Mbps

Maximum data rate:

29164 / 86053

Noise margin:

15.2 dB / 8.8 dB

Line attenuation:

12 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

BT ADSL Checker

Capture2.PNG

BT Wholesale Stats

Capture.PNGCapture1.PNG

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Moderator
Moderator
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Message 39 of 57

Re: Chiswick Exchange

Thanks @LiamS,

I've been reading over @NeilO's notes and he mentions that work should be complete before midnight tonight. It should take a couple of days to stabilise. If there's no improvement by Monday can you let us know please? Neil will get in touch with BT Wholesale if needed.

Thanks

DanielS

Community ModeratorDannyS
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LiamS
Contributor
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Message 40 of 57

Re: Chiswick Exchange


@DanielSwrote:

Thanks @LiamS,

I've been reading over @NeilO's notes and he mentions that work should be complete before midnight tonight. It should take a couple of days to stabilise. If there's no improvement by Monday can you let us know please? Neil will get in touch with BT Wholesale if needed.

Thanks

DanielS


Will do thank you Daniel for getting in touch. I'll do another test on Monday night and see if there's any improvement by then. If not ill be getting back in touch by midnight on Monday. 

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