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Message 1 of 21

Clarification of settings when using non-BT router for Infinity

I have Infinity broadband.

 

I've bought an ASUS RT-AC3200 router as the wi-fi speeds on the first floor are quite slow compared with the ground floor (60% slower).

 

I understand if you want to use a third party router, you have to enter separate settings to get it to work, but I've read different accounts of this.

 

One place says the the login/username should be "broadband.user@btbroadband.com", another source says it should be "bthomehub@btbroadband.com".

 

One place says the password should be left blank, the other says that it may work initially with this password, but you will get intermittent drop outs/service faults unless you insert the password as "password".

 

 

Some clarification would be great!

 

I'm assuming these settings need to be entered into the router configuration page (192.168.x.x) - can you advise which page it would need to be entered in?

 

Many thanks!

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Distinguished Sage
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Message 2 of 21

Re: Clarification of settings when using non-BT router for Infinity

Use bthomehub@btbroadband.com and any password depending if you router needs a password or not



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Message 3 of 21

Re: Clarification of settings when using non-BT router for Infinity

If you're connected to the internet with whatever settings you've input then you're connected.

The username or password you input doesn't dictate your speeds. It either works or it doesn't.
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Message 4 of 21

Re: Clarification of settings when using non-BT router for Infinity

Sorry, should have clarified.

 

The speeds with my HH5 aren't great, and there is a 60% drop in speed on the first floor compared with the ground floor where the router is located.

 

That is why I've bought the third party router, and am currently waiting for it to be delivered.

 

Just wanted to clarify what settings I would have to input to get it to work when it gets here. And since I had heard conflicting reports of what I need to put in (and that if I didn't put the password correctly, it could lead to connection dropping out intermittently), I wanted to get some answers from here.

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Message 5 of 21

Re: Clarification of settings when using non-BT router for Infinity

That appears to be a wireless router so are you using an openreach modem otherwise it won't work



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Message 6 of 21

Re: Clarification of settings when using non-BT router for Infinity

I wasn't planning on using a separate modem as all modern routers have modems inbuilt...? Or so I thought?

 

As I said, it hasn't been delivered yet, so I'm not yet using it. Just trying to be prepared for when it arrives.

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Message 7 of 21

Re: Clarification of settings when using non-BT router for Infinity

From the specs it is a wireless router not a modem router



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Message 8 of 21

Re: Clarification of settings when using non-BT router for Infinity

It is only a wireless router not a modem/router. You will need to connect it to an Openreach modem in order to work.

 

If you don't have an Openreach modem you can get one on ebay for about £20/30.

 

You could also consider sending the router back and getting a VDSL modem/router instead.

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Message 9 of 21

Re: Clarification of settings when using non-BT router for Infinity

Ah ok, thank you.

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Message 10 of 21

Re: Clarification of settings when using non-BT router for Infinity

Another question - 

 

I will now have to connect the modem to the socket, and then the wireless router to the modem.

 

 

Can the router be connected to the modem via Powerline adapters? Or will this slow things down? I ask this because it would allow me to move my router beyond my master phone socket to a place in the house where the signal would spread evenly.

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