Hello, wondering if anybody could help me out with a way to contact some kind of UK based tech support?
Had the same issue since December 3rd and my issue is still not fixed.
Been passed from pillar to post and i'm still lumbered with a connection that is unusable 90% of the time.
If somebody could provide me with an email address or a number that i could get through to somebody in the UK on i would appreciate it. If i tried to explain the situation in here i'd be typing all day.
Thanks in advance.
Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
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Welcome to the forum and thanks for posting. Please use the 'contact the mods' link in my forum to send in your details and we'll be happy to help.
5 to 6 days? Is there no way i can get a phone number so that i can speak to somebody sooner?
I've had this issue for 7weeks now and i'm close to the point where i'm just going to give up and cancel my contract.
you are in a queue of other customers waiting for mod assistance and thye all think there problem is improtant hence why all cases are dealt with in order of receipt you can phone CS India and see if they can help but there is no specific number of a UK CS
if in contract then cancellation may be expensive
the mods will help you and take personal responsibility for you problem but need to wait in queue
I've spent an eternity on the phone to india. they are the biggest reason my issue has not been resolved already.
spent 7 weeks being bounced from department to department.
I only signed a new contract the 8th of this month because i was offered a discount for 12 months & i was guaranteed my problem would finally be fixed by last monday. If this goes on much longer i'll just cancel my contract and go back to virgin.
5 years i was with virgin and had one issue in that time & the issue was resolved in 2 hours.
We do deal with the emails in the order they come in to us and I can assure you it won't be in 5 days. At the moment we're getting back to customers in approximately 2 days.
In a nutshell. The cold weather is killing my connection. Right now as usual it's early afternoon, the temperature has risen a little and my connection is usable. I'm getting 3mb which is nowhere near what i am paying for but at least i can get online.
I'm i'm lucky by around 3pm i'll be getting maybe 6mb and that will last until early evening when the temperature starts to drop. From about 7pm until late morning/early afternoon tomorrow my connection will once again be unusable.The engineer who has been to my home three times is as annoyed as i am, i cant fault him. He's told me there are numerous people connected to the same cabinet with the exact same problem. It's a fault in the cabinet, when the temperature drops so do the connections.the week before last when it was relatively mild i was in heaven, i was getting 35mb for almost a week. Same engineer came to me friday and told me he was off to the cabinet to meet with whoever it is that works on the cabinets.He called an hour or so later and said the fault was with either the card or backplate & they had replaced the card. He then told me if my connection wasnt back to normal by friday evening to call again and explain that the backplate needs to be replaced.I've spent hours on the phone and the indian tech support are insisting the problem has been rectified and just pass me from person to person.
Do you have a Homehub 5? If so, can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254
Lines 1-13 will be enough